New Shopify Order Printer template - adding 'Fraud analysis' risk level?

[thadwinzenz]

Hello-

I am trying to add the risk level from the 'Fraud analysis' or one of our new Shopify Order Printer templates.

Have tried a few variations:

{{ order.risk_level }}

and

{{ order.fraud_analysis.risk_level }}

 Neither one produces results.

When we have orders with an elevated risk level, it would be nice to have the 'Medium' risk orders noted as we have the 'High' risk orders set to automatically cancel via FLOW (which has it's own issues...).

Any guidance?

[dylanpierce]

Hi @thadwinzenz good question,

I've spent quite a bit of time playing around with the Shopify Order Printer Template app. I've found that the order details are incomplete.

But you can add arbitrarily as a cart attribute item. But that would require the use of Shopify Flow to sync the risk analysis back to the order.

> When we have orders with an elevated risk level, it would be nice to have the 'Medium' risk orders noted as we have the 'High' risk orders set to automatically cancel via FLOW (which has it's own issues...)

What kind of issues are you having with Flow tagging or adding notes to medium/high risk orders? That's a pretty standard use case for Flow, and have had a lot of success with it.

Maybe you can share the workflow? You can export it from the Shopify Flow app.

I think fixing the Flow workflow will be a better value than trying to shoehorn into the template.

[thadwinzenz]

The issue I have with Shopify Flow and high risk orders is when Flow cancels an order due to being high risk, Flow does not void the transaction or authorization (nor does it actually refund the transaction) so the customer sees a pending authorization on the account that sticks around for days instead of being properly voided.

Shopify Fraud Filter takes care of the voiding process nicely, but for some reason Fraud Filter is not allowed to pull the risk level as a variable.

All I want is a way to print the risk level on the template that we use in-house when pulling orders so that we have a ready flag for orders that we need to handle a little differently than a standard low risk or protected order.

[dylanpierce]

> The issue I have with Shopify Flow and high risk orders is when Flow cancels an order due to being high risk, Flow does not void the transaction or authorization (nor does it actually refund the transaction) so the customer sees a pending authorization on the account that sticks around for days instead of being properly voided.

By default the Cancel order action in Shopify Flow doesn't refund the items and shipping, or even restock the items.

Make sure you tick the checkboxes in the action so it does that.

But an even better option is to enable manual payment capture. Then in a different workflow you can automatically capture low/medium risk orders (you can download your copy here).

That way you're not paying transaction fees on high risk order refunds, and you have some time to evaluate the true risk of the order.

[thadwinzenz]

I have all those checked.

It's the 'Voiding' of the authorization - Flow does not void the authorization, Fraud Filter does.

[dylanpierce]

Got it - and do you have automatic payment capture enabled, or do you have manual payment capture enabled?