New Shopify store - getting a "One or more app handles are invalid" error trying to create a role

[SICamelot]

Hello, I have a brand new Shopify store and I'm trying to create an Admin role. After selecting all the options, I keep getting a "One or more app handles are invalid" error when saving the role. Only the default apps are installed.

[Dirk]

Hey, @SICamelot 

Happy to look into this. Do you mind sharing a screenshot of the errors showing up in your admin? 

If there is anything else I can help you with, please let me know.

[SICamelot]

Thanks Dirk.

[muretas]

I'm also having this issue but my store isn't brand new

[Dirk]

Hey, @SICamelot That does look strange. It looks like we'll need to access your account in order to resolve this issue.

While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

If there is anything else I can help you with, please let me know.

[SICamelot · Accepted solution]

I reached out to chat support and they resolved it.

@muretas They said some data was out of sync between the admin and the backend and they ran a script to fix it.