New Site Not Displaying

[Gen5]

Hi All,

Recently created a new shopify site, added all my products, and everything was ready to go. I switched from the shopify domain and connected an existing domain to the site. I went on today to check it and all my images are missing, the logo, everything is scrambled on the frontend. 

[azamgill]

Hey @Gen5 ,

Please do the following checks, 

• Check on some other computer.
• Check SSL is setup.

If problem is on all computer then please share your store URL to inspect it.

[Gen5]

Hi there,

It says the SSL is pending on my domain, could this be the issue?

[Gen5]

Hi, 

It shows the SSL is pending for the domain, could this be the issue? And will it be resolved once the SSL is no longer pending?

[azamgill]

Yes, the SSL can be a problem 

[Gen5]

Thank you. I had connected an existing domain to the site, do I now just wait for the SSL to clear and hope it resolves itself?

The site URL is www.enhancebeauty.co.za - I see that its not working on other browsers and/or devices either.

[azamgill]

Actually, your domain without www is setup but you not enter the website url with www

https://enhancebeauty.co.za/ this is working

https://www.enhancebeauty.co.za/ not working.

So you need to add domain in shopify with www 

[Gen5]

Thanks, I see the A records IP address is not updated either. Do you think updating this with the provider and waiting on the SSL to become active will help? 

[azamgill]

yes, please wait so that all record get populated, i belive you alread added the full domain name in your the shopify admin domains section