Newsletter Sign Up Error

Solved
Elias
Shopify Staff
Shopify Staff
1330 128 198

Hey, @pjcaughey.

Thank you for joining the thread.

If you're still running into issues with the reCaptcha on the Newsletters or Contact forms, then it looks like we'll need to take a closer look at your account. As previously mentioned, while we aren't able to provide this level of account-specific support via the Shopify Community, our Support team would be happy to assist you through live chat, email, or callback. To get in touch with our Support team, please visit the Shopify Help Center and log into your account to create a support request.

Did you get a chance to reach out to our Support team already?

Elias | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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KristerB
New Member
1 0 0

I am also still getting this error on my store! 

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aline808
Tourist
8 0 2

working for me now.

 

thanks.

Elias
Shopify Staff
Shopify Staff
1330 128 198

Hey, @KristerB.

Thank you for joining the thread.

If you're still encountering this error on your store, then it looks like we'll need to take a closer look at your account to resolve this issue. While we’re not able to provide that level of account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I'd love to know if our Support team can help you resolve this issue. Keep me posted!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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whitleyreed
New Member
1 0 1

I am also experiencing this issue as of now. 

pliersandstring
Excursionist
13 2 3

Hi!

This is occuring for our store as well. Not sure how long the problem has been going on.

I'm disabling CAPTCHA for now, would love to see this fixed.

Thanks,

Ryan

 

EDIT:

Tried the above but no luck. See here: https://community.shopify.com/c/shopify-discussions/urgent-help-with-brooklyn-newsletter-subscribe-b...

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Elias
Shopify Staff
Shopify Staff
1330 128 198

This is an accepted solution.

Hey, @whitleyreed  & @pliersandstring.

Thank you for joining the thread.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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