Newsletter+turbo theme doesn't work?

[Luigi94]

Hello, please I need help, I can pay for assistance.

I tried to test if the "subscribe" section works with a friend's e-mail. But nothing happened: I didn't receive any email on my store email and I don't have any new "email subscribers" in "customers" section. Is this a problem of turbo theme?
I found this form, so I installed an email app, Klaviyo, I generated a list and putted URL in this form. Then I tried the same process with my friend's email and it works, but his email has been registered on Klyivio dashboard. My shopify "email subscribers" is still empty.

And then I don't like the fact that with Klaviyo you have to confirm your subscription by email.

So, how can I do? How does it work to set up newsletter on Turbo theme?

[Luigi94]

Help..

[BBBSoftDev]

Can you put you store address here to have a look? today I solved same issue for an client.

Cheers,

Ionut Babor

[Luigi94]

Why I should put my store address here? What can you check from outside?

[BBBSoftDev]

Turbo theme has a JS script for newsletter sign up form so I can check the js errors in browser.

Meantime you can check this https://help.outofthesandbox.com/hc/en-us/articles/360052210073-My-newsletter-sign-up-form-stopped-w...

[Octipus]

This seems to fix my problem. thank you

[kp2021]

Hello, 

I am having the same issue. I have reached out to sandbox and advised that I need to disable the ReCaptcha or update the theme. I have disabled the reCaptcha and it is still not working. I am trying to launch in a couple of days and this has really been an issue for me. I am very apprehensive or updating as I don't want to lose anything. Please help!

[BBBSoftDev]

Hello,

If you want, I can have a look on your theme maybe i can fix it without to upgrade the entire theme.

[kp2021]

Thank you! How do I get this info to you securely. 

[BBBSoftDev]

This is my email address contact@bbbsoftdev.com 

[Luqmaan]

Hello ionutbabor,

im having the same problem with my turbo theme and I was hoping you could look at my theme as well, as I would like to avoid updating the full thing. Please get back to me ASAP.

Thanks

[Emmanuel750]

Hi,

I have exactly the same issue. I followed your advice but impossible to link my page with Klaviyo newsletter. Can you please help me ?

My website is snacking.fr.