No Image when sharing shopify store link on social media

SofoeClothing
Tourist
6 0 1

I am having an issue where when I share my store link on Facebook and Instagram there is no image but when I share on Twitter the image shows how do I correct this?? 

Screenshot_20211119-132925_Facebook.jpg

Screenshot_20211119-132952_Instagram.jpg

Resized_Screenshot_20211119-133027_Twitter.jpeg

  

Reply 1 (1)
Shay
Shopify Staff
513 85 99

Hi @SofoeClothing 

 

Thank you for the screenshots and the details on what you are seeing when you share your store on Facebook and Instagram.

 

I took a look and used the Facebook Sharing Debugger to rescrape your store URL and update the information available for it. This seems to have resolved the issue as I was able to see the image preview when testing on my Facebook account:

 

19-54-71961-13973

 

Essentially Facebook had outdated website information and hadn't "scraped" your store URL to update what it saw. I used the scrape option and it was able to update the details and should now be working. Let me know if you have any issues with this still!

Shay | Social Care @ Shopify 
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