None of my abandoned cart automation emails are being sent

[mochiskin]

I don't understand why this is happening... I even got friends to try it for me because I had this feeling that abandoned cart emails weren't being sent and none of my friends had gotten an email regarding abandoned carts... what could be the issue?

[Ignelis]

Hi, @mochiskin 

There could be several reasons why your abandoned cart emails are not being sent, and it's difficult to determine the exact cause without additional information. Here are a few possibilities:

1. Check your email settings: Make sure that your email notifications are turned on in your Shopify account settings, and that your email address is correctly entered.

2. Check your email templates: Ensure that your email templates for abandoned carts are properly set up and are not stuck in a draft or inactive state.

3. Check your email provider: It's possible that your email provider could be blocking or filtering out your abandoned cart emails, either due to their spam filters or other issues. You can try testing your emails with a different email provider or testing your emails with a tool like Litmus to see if they are being sent and received.

4. Check your customer data: Make sure that your customers' email addresses are correctly entered and that there are no typos or errors in their information.

If none of these solutions work, you may want to reach out to Shopify support for further assistance.

[OneCommerce]

Hello @mochiskin ,

You can try these suggestions:

1. Check if the abandoned cart emails are enabled in your Shopify store settings or not. To check this, go to your Shopify admin panel and click on "Settings" and then "Notifications." Under the "Abandoned checkouts" section, make sure the "Send abandoned checkout emails" checkbox is selected.

2. Check the email templates for abandoned cart emails. Make sure the email templates are set up correctly and contain the necessary information, such as the abandoned items and a call-to-action to complete the purchase.

3. Verify that the email addresses of the customers who abandoned their carts are valid and not bouncing. You can check this by going to your Shopify admin panel and clicking on "Orders." Search for the abandoned orders and check the email addresses associated with them. If the email addresses are bouncing, the abandoned cart emails will not be delivered.

Hope these suggestions can help. Let us know if you find anything else.

OneCommerce team.

[robdatadialne]

There is not abandoned cart section within notifications.  

To enable the abandons you have to go to Marketing > Automations

However, even then it does not work.

[merowavy]

Having this issue as well… did you get any help or fix?

[dpfuenza]

Smae here! Any leads?