NOT able to edit DNS settings on shopify.

EARTHICA
New Member
2 0 0

HI,

I have bought domain from Go daddy and hosted website using shopify. Now I want an email to be set up, I bought the email service from Go Daddy as well.

As per Go Daddy Email to work, I need to edit DNS settings in shopify store. If I follow the help pages and navigate to the page Domains under online store, there is no option to edit the DNS settings.

Screenshot is attached.

Can anyone help me solve this issue?

 

Thanks.Screenshot 2020-08-23 at 6.45.27 PM.png

Replies 19 (19)
samcaliad
New Member
2 0 0

hi i got a domain through shopify but cannot see dns setting either. im on a pay monthly basic plan and i HAVE purchased the domain through shopify i have emailed for help and nothing has come of it. i also tried contacting who i thought you use as a host without luck i have no idea where to go from here

Trevor
Community Moderator
3105 403 634

@samcaliad 

Email support can take between 24-72 hours to hear back; however, if you need immediate support, then reaching out to us via chat, phone, or through social media on Twitter, or Facebook would be your best bet. 

When viewing Online Store/Domains, do you see your domain? Does it show as connected? If yes, then you should be able to click the domain and edit the DNS settings. If no, then it is likely that your purchase for the domain was not successful. To confirm this, you can go to Settings/Billing. Once there, you can see if the domain purchase was successful, or if it failed, and was refunded. If it failed and was refunded, then let me know as I can verify your store to take a look into why that happened. 


Trevor | Community Moderator @ Shopify 
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88bamboo
New Member
2 0 0

Hi Trevor, 

 

I have also purchased my domain and created a sub-domain, but I am still unable to "click the domain" and "edit the DNS settings". On my screen, the domain name is un-clickable text. 

Screenshot 2021-10-21 at 10.04.55 PM.png

 

I am also pretty sure I have successfully purchased the domain:

Screenshot 2021-10-21 at 10.03.52 PM.png

 

Wondering if you or your team could advice, please?

 

Thanks.

 

Trevor
Community Moderator
3105 403 634

@88bamboo 

What appears after you click "manage?" 


Trevor | Community Moderator @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Cole86
New Member
1 0 0

Hello there,

I understand I will need to update the DNS settings from my domain manager (which for me is Google.) However, my concern is that I do not see any instructions on what I would need to input there to redirect my domain email now to Shopify? Where might the instructions be to make that happen?

 

Please advise.

 

Thank you!

Trevor
Community Moderator
3105 403 634

@Cole86 

Shopify only requires the DNS settings to be pointed to 23.227.38.65 for the A record and shops.myshopify.com for the CNAME record. We do not support or offer a full email client. Email services can't be transferred to Shopify, but can still be used with your existing provider. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

karteffective
New Member
2 0 0

Hello!

I attached my dns settings from cpanel. I don t know what to change or add. I tried A records as you can see on my cpanel server ip for mail.mydomain.gr   and webmail.mydomain.gr but as I can see mx records for my domain still points to shopifys server, not ours.

Please help!cPanel-Zone-Editor.png

allan24
New Member
4 0 0

I have a domain from bluehost, now my problem is the DNS settings is nowhere to be found in my  shopify domain settingsdns settings not found.PNG

allan24
New Member
4 0 0

Hey mate, have you resolved this issue?Im facing the same problem and don't know how to fix it.

karteffective
New Member
2 0 0
Yes ! replace your mx with mail.domain.com not domain.com and you are
done