Not able to login to Shopify

dv18
New Member
10 0 0

I have been trying to login to my shopify admin and has been getting this error since 2 days. I tried all browsers (Opera, Safari, Chrome and Mozilla)

 

Can anyone help me out ? I am owner of 2 stores and not able to access anything right now.Shopify.png

Replies 2 (2)

Blair
Shopify Staff
1977 261 234

Hi @dv18,

 

Thanks for reaching out to the Community. I'd be happy to provide some assistance with this request. To confirm, are you receiving the same error when attempting to connect with us over on our Help Center?

 

As you've attempting a few local troubleshooting steps already, I'd encourage you to connect with us as a next step. This will allow our support team to get you authenticated, as we wouldn't have access to any account details here over on the Community. They can take a closer look to determine why you're receiving that permissions error and ensure it gets resolved. 

 

To connect, you can follow the steps outlined below:

 

  • Head over to the Help Center
  • Into the chat box, type 'I can't log in'
  • After waiting a few moments, you will see the 'Account Support' option
  • Select 'Account Support' to begin a live chat

 

Please let me know if you have any troubles or run into a similar error. 

Blair | Shopify 
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SealSubs-Roan
Explorer
311 18 23

Hi @dv18 !

 

It seems like you are having an account issue. Since you already troubleshooted the issue and none of it worked, I highly suggest that you reach out to Shopify support team so, they can take a close look at your account and investigate where the error is coming from. They will be able to provide more details regarding this and will provide further instructions if needed. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
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