Not Available in Checkout Page

Not Available in Checkout Page

Pavan
Visitor
3 0 0

This item in your cart cannot be shipped to your address as there is no delivery method to adress

As a customer logged in,
added products to cart,Screenshot from 2024-09-24 12-16-02.png
checkout and when customer gives other pincodes other than the pincodes which we setup ,customer is getting this popup
Here customer is not able change the address
we want this error message to be displayed in the same checkout page

Replies 2 (2)

Dan-From-Ryviu
Shopify Partner
9695 1938 1973

Hi @Pavan 

Please ensure that you set up a shipping profile that allows you to ship items to the address you have added.

You can check this to learn how to set shipping profile for your store.

https://help.shopify.com/en/manual/fulfillment/setup/shipping-profiles/setting-up-shipping-profiles

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Pavan
Visitor
3 0 0

Yes, it is working fine for the regions in the shipping regions which we gave.
If we have address out of shipping regions then the popup is displayed and not able to change default address and all cart item is deleted.

 

If the given address is not valid or doesn't come under our shipping zones then we need a popup that can be disabled on clicking outside the popup window and the customer should be able edit the address with cart items not be removed or get empty 

Instead now the functionality is like if the customer enters an invalid address it is showing no delivery message popup with which customer has to exit from the checkout page and all the items added to the cart will be removed.