Not finding text in Notification email template

siric · ‎05-25-2024

Hi,

I am running some test transactions on my store before I go live. The notification for order pickup reads as below -

I want to change the subtext but when I check the template it shows something different -

Anyone know where to find the template for the first message?

Thanks

Steve

BSSCommerce-HDL · ‎05-25-2024

Hi

Can you send me the preview link of your store? I will check clearly about the Notification Email setting and support you.

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Elias · ‎05-25-2024

Hey, @siric.

Thanks for reaching out and posting this question.

We're not seeing the template from your first screenshot using a test store with default settings, and it looks like we'll need to access your account in order to get a closer look. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify
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Not finding text in Notification email template

Not finding text in Notification email template

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