Not finding text in Notification email template

siric
Shopify Partner
19 1 9

Hi,

 

I am running some test transactions on my store before I go live.  The notification for order pickup reads as below - 

 

siric_0-1716668676046.png

I want to change the subtext but when I check the template it shows something different - 

 

siric_1-1716668734181.png

Anyone know where to find the template for the first message?

 

Thanks

Steve

Replies 2 (2)

BSSCommerce-HDL
Shopify Expert
666 204 219

Hi

Can you send me the preview link of your store? I will check clearly about the Notification Email setting and support you.

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Elias
Shopify Staff
2955 289 511

Hey, @siric.

 

Thanks for reaching out and posting this question.

 

We're not seeing the template from your first screenshot using a test store with default settings, and it looks like we'll need to access your account in order to get a closer look. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Simply visit the Shopify Help Center and login to your account to create a support request. 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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