Re: Not receiving New Order pop-up alerts/notifications (iPhone)

Not receiving New Order pop-up alerts/notifications (iPhone)

Mark1882
Excursionist
30 0 20

My 'New order' pop-up notification have stopped appearing on my iPhone. Settings all seem to be correct. Is this a common problem? I'm wondering if it's an IOS issue rather than a Shopify one. Also, and this may just be a complete coincidence, this problem started the day I updated my DMARC records. Could that have anything to do with it? It's such a pain having to constantly check my emails to see if I've received an order. 

Thanks guys

Mark

  

Replies 32 (32)

Tumilu
Excursionist
28 1 41

Same for me - notifications on iOS just stopped working all of a sudden. Reinstalling the app did not work. 

DexterRB
Not applicable
2 0 3

Same here! 

It seems there a re more problems presenting themselves & less customer service to help 

 

Drikuslr
Excursionist
22 0 14

I miss that ka-ching sound! LOL 

It's happened before a few years ago as well. Came back after a few days. Have you logged a ticked with support? 

Mark1882
Excursionist
30 0 20

It's like a little dopamine rush each time! 

 

I haven't contacted support yet, just wanted to check in with the community first. Seems like I'm not the only one to have this issue. Good to hear that it came back for you.

Drikuslr
Excursionist
22 0 14

Definitely gives the day a good boost when you hear them coming through! Currently still off on this side, but hopefully they fix the notifications soon! 

 

Gavster12345
Tourist
3 0 6

We have the same issue on our iPhones and iPads since Saturday. 

BonamourSleep
Visitor
2 0 6

Same... ours started Sunday (yesterday).  Was going to open a ticket with Shopify but appears to be a widespread issue so hopefully they are working on.  Thanks for starting the thread.

Ash41
Not applicable
2 0 4

same here, no iPhone push notifications since Saturday for myself and my wife on different phones. 

There is nothing noted on status.shopify.com …maybe they are unaware?

Ash41
Not applicable
2 0 4

My push notifications began again this evening. Woop! I didn’t do anything they just randomly came back. 

thesilverspider
Tourist
3 0 5

Same for me. I reported it yesterday and they looked into it and told me it should be working. Still isn’t. I reported it again with no answer. I know several other shops having the same issue. Has been since Friday night for me.

Mareab123
Visitor
1 0 4

Mine stopped working on Saturday night too - I miss the kerching!

Adrian2021
Excursionist
13 0 6

Same here, tried reinstalling app, re-booting iphone etc but still not working. 

lunchboxrecords
Shopify Partner
31 0 47

I have been having the same issue for a few days. Being we have a physical store where it's important to pull orders very quickly to get them off the floor this has created a serious workflow issue

Drikuslr
Excursionist
22 0 14

Same here! It's been a few days of constantly checking that new orders are removed from display in the brick and mortar store. 

 

lunchboxrecords
Shopify Partner
31 0 47

I deleted and reinstalled the app and restarted phone and seems to be ok now.

catherine36
Shopify Partner
5 0 20

Yes it worked for me too

Brandy21
Excursionist
12 0 7

Also raising my hand to have this looked at.  Hopefully the activity here helps their bots to know it's an issue...

Ali2612
Visitor
2 0 3

We have the same problem but weirdly they are working on one of the iPhones we use but not on the other three

MandersJohnson
Visitor
2 0 1

Same problem here on my iPhone. I get push notifications for new sign in’s but not for sales. 

BonamourSleep
Visitor
2 0 6

Has anyone heard of they are working on it?  I got a reply with the setting of how to turn on notifications (but they are set fine and I never turned them off), but still not getting notification pushes to iPhone (for past few days).  Anyone else hear of a fix?

DinoMike
Visitor
1 0 0

I am also no longer receiving new order alerts on any device including laptop and Android devices.

Mooooo
Visitor
1 0 6

**Possible Fix iPhone14 Pro and Pro Max**
My girlfriend and I deleted the app then reinstalled it. Before opening it we turned the off our phones then turned them back on. Opened the app and made sure to “allow notifications” at the prompt. On your laptop in your shopify admin account go into your settings->Notifications Should say “Staff Notifications” then find your phone under “Recipients” and click the three dots next to it and press “Send Test” Should take 10-20 seconds.

Sebastian96
Excursionist
20 0 9

I can confirm this solution worked for me as well.

What I experienced is that my phone device was removed from the recipients section, but after following the steps above, it appeared and it works now fine.

Ali2612
Visitor
2 0 3

That’s worked thank you!!

MandersJohnson
Visitor
2 0 1

Worked for me too! Thanks

Adrian2021
Excursionist
13 0 6

worked for me too, thanks Moooo

thesilverspider
Tourist
3 0 5

Worked for me. Thanks so much!

ali74
Tourist
4 0 0

Same issue for 1 week now, I'm sure this is a common problem amongst all shopify users and the problem exists both on my android and IOS device, what is the fix to it ?

Dstrct
Excursionist
11 0 4

Same here. No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance. 

kitnfamco24
Visitor
2 0 2

I never even got mine. I was so excited that was a feature but when I finally started getting orders, no pop up notifications. Just email notifications.  I was looking forward to seeing those notifications like they show on Youtube. 😆

Sothysithbebe24
Visitor
1 0 0

Same here. Same here.

No notifications on iphone app. Tried to reset the notifications. Closed, uninstalled, installed etc. nothing worked. Please shopify if you read this, this seems to be a common problem. Please help and provide us a solution. Thanks in advance. 

Imogen
Shopify Staff
1861 210 334

Hi there, @Sothysithbebe24! Thanks for taking the time to reach out to the Shopify Community with your feedback around your notifications not working on the Shopify Mobile App! My name is Imogen. It's good to meet you!

 

I do have some suggestions here that you can try to see if you can get these notifications re-enabled:

 

  • Ensure that the app has been updated to it's latest version
  • Ensure that your iOS has been updated to it's latest version
  • Make sure that you have notifications for the app enabled within your device settings. On iPhone, go to 'Settings > Notifications > Show previews.' If you want to look at a specific apps notification settings, go to 'Settings > Notifications > Notification Styles' and then find the Shopify App. Toggle the 'turn on notifications' switch
  • Try restarting your phone

If your issues persist after following these steps, then reach out to our Support Team via our Help Center so we can collect some information from you, and do some more in-depth troubleshooting.

Imogen | Social Care @ Shopify 
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