Not receiving sales notifications by email

basspro
Visitor
1 0 0

Hello. I am no longer receiving email notifications when I receive an order. I have tried deleting my recipients email and adding it back in. I am doing this under Settings, Notifications, orders. I'm not sure what else to try.  I even added a second email and tried the "send test notification" but it does not work either. It worked for years and then just stopped? Please help!!

Replies 4 (4)

Mac
Shopify Staff
1652 167 262

Hi, @basspro!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

I understand that you are experiencing issues with your sales notifications despite changing your recipient email and sending multiple test emails. You can try heading over to your Shopify Admin, clicking on Settings, then Notifications. From there, scroll down to staff notifications and set the email notifications for orders to "All" instead of "web".

 

If the problem persists, It's possible that emails from Shopify are not being received. We may need to access your account to gather more information. While we are unable to provide account-specific support through the Community Forums, we would be happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will then guide you on the next steps to connect with a team member who can assist you further. 

 

Let me know how that goes!

Mac | Social Care @ Shopify 
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momftw
Visitor
2 0 0

Hello, we are facing the same problem with receiving Sales Notifications By Email, how to solve this big issue? Thank you.

BeyondNaptural
Visitor
2 0 0

Hello. We are having the same issue with emails from different senders.

Blair
Shopify Staff
1850 253 223

Hi @BeyondNaptural,

 

Thanks for reaching out to the Community. I'd be happy to take a closer look. To confirm I'm fully understanding, you're no longer receiving emails from customers? 

 

If so, are you currently using email forwarding to send and receive messages? I'd encourage you to head into Settings > Domains from within the Shopify admin to confirm that both a forwarding and receiving email address has been successfully added to the shop. Once completed, you can test that your messages are successfully being directed to the forwarding address by following the steps outlined here

 

Please let me know how this goes. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog