Not showing address from TikTok when creating shipping label

MikeShow
Visitor
1 0 0

Screenshot 2024-03-05 132802.png

 

I started selling through TikTok Shop and I received my first order. I went to create a shipping label through Shopify in order to fulfill it, and it will not allow to create a label because the address is not being fully shown. I'm not able to see the order in my TikTok Shop and the only information I receive under the order through Shopify is that it has been paid and that I need to fulfill the item.

 

Has anyone ran into this issue and how can you fix this?

Any help is much appreciated! 

 

Thank you 🙂

Reply 1 (1)

Victoria
Shopify Staff
2094 148 247

Hi, @MikeShow!

Welcome to the Shopify Community, and thanks for posting your question!

Based on the screenshot you shared, this is expected behavior as customer information from orders processed through TikTok Shop are not completely shown in Shopify. The information from TikTok Shop orders are sent by TikTok. Shopify has no control over how TikTok sends the order information over to Shopify. You can log into your TikTok Seller Account to view more details of the order. You can find more information here.

Victoria | Shopify 
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