Notifications from default email tho sender email is changed (DMARC is changed)

Filmoo
Visitor
2 0 0

I'm having trouble to get my own custom email to be the sender on notifications from my store.

 

I have a gmail that I want the customers to see as sender when they reseive their email but as of right now I have the "store+XXXXXXXXshopifyemail.com" 

 

I have added my custom gmail, I have DMARC added to my domains pointing to the email.

 

But I still get the "Recipients will see your email as store´XXXXXXX. For better brand recognition, use an email with custom domain. This I have.

 

What do I need to do to get my custom gmail as sender?

Replies 2 (2)

Filmoo
Visitor
2 0 0

Okay, so. I have now got my _dmarc added to my domain and dmarcian say it's OK (finally)

 

I now also have a SPF added (v=spf1 include:shops.shopify.com ~all) that also is OK (finally) 

 

BUT 

 

I'm still having the default store+XXXX - emailadress as sender. As of now im trying to add a DKIM. Let's hope that fixes it

 

Filmoo_0-1710157036334.png

 

Anyone can give me some kind of tips on how to get my own gmail as sender?

Mac
Shopify Staff
1654 167 262

Hi, @Filmoo!

Thanks for sharing your concern. 

 

The process for changing your sender email will vary depending on if you have a Shopify managed domain, or a third party domain. You can review our guide here that will walk you through the steps of which records you need to add. If you require assistance to edit these records, you can contact your domain provider.

Mac | Social Care @ Shopify 
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