Number of fulfilled orders not matching what's on badge

[hpflowers]

Hey, I've fulfilled a total of 7 orders since launching last night. It's a mix of orders I will ship (and have printed labels for) and orders I'll hand deliver. 

On the order page, "fulfillment status" column says "fulfilled" on those 7 orders. But at the top, in the black rectangle, it says "Fulfilled orders: 5." 

 

I don't understand why it doesn't say 7, to reflect the number of fulfilled orders. Any reason for this mismatch?

(FYI I have have the time range set to 30 days, so that's not the issue. And none of these orders have been refunded or partially refunded or anything like that.)

Help?

Thanks!

 

[Elias]

Hey, @hpflowers.

Thank you for reaching out and posting this question!

It's awesome to see that your orders are starting to pickup and I understand that you're noticing some discrepancies with the number of fulfilled orders. While the status bar or analytics is usually updated straight away, it's possible that the 2 more recently fulfilled orders simply needed more time to be updated onto the analytics. In some circumstances, such as with third-party involvement, this step could take a bit longer. That said, if you'd like to learn more about this, then please take a look at our guide here: Analytics discrepancies. Just to confirm, has the status bar been updated since your posting? Are the number of fulfilled orders matching at the moment?

If you're still noticing a discrepancy in the analytics after giving it some time, then this is something we can help look into. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.

I noticed that you're a new member of the Shopify Community! I'd love to hear more about your experience so far and share some resources to help you get started! What kinds of products are you selling? Do you have a marketing plan prepared for your store?

[hpflowers]

Hi Elias,

Thanks for getting back to us. Unfortunately, the discrepancy is still there. We now have 16 fulfilled orders, but the status bar is showing 12. The most recent order was two days ago. We've hit refresh a lot of times.

 I'll reach out to live chat or email like you recommended to see what's up!  Thanks again.

[Elias]

Hi, @hpflowers.

Thank you so much for following up and reaching out to our live support.

I've checked with our Technical team today and they have confirmed that there is an issue with Shopify Analytics and Live View displaying inaccurate data. That being said, our developers are currently investigating this issue and we appreciate your patience while we work on resolving this issue.  

If you have any other questions on this topic, please don't hesitate to let me know!

[HM17]

Is there a resolve for this as we have 53 orders to filful but the amount on the badge says 103. Where are the missing 50?