Omnisend Order Confirmation And Shopify POS Order Confirmation Is Double Sending

[Jefte]

We have a custom Order Confirmation email we send out through Omnisend for our Shopify customers. Because we also use Shopify POS in our store, our in-store customers are also receiving the Shopify POS receipt and the Omnisend confirmation. How do I fix this?

[Omnisend]

Hi there, thanks for the question!

All POS orders in Omnisend have 'pos: pos_name' order tag. So you can just exclude all the orders that have 'pos:...' order tag from the workflow and send order confirmations through Omnisend only to those who don't have the POS order tag.

Feel free to reach out to our Support Team at support@omnisend.com if you need any help with this. 

Hope that helps!
Team Omnisend