Hi, so I have contacted customer service several times and I still refuse to believe this, but is it honestly true? that you can only choose one box size to calculate the shipping for ALL of your many different sized products? this is so stupid that it cant be real. there is no way that a grown adult presented the concept of shopify to a board of investors and they didn't laugh them out of the room with this concept. this is one step away from designing an ecommerce site that doesn't allow you to post photos of your products. I also dont believe that this is true as I dont see how shopify could exist and be successful if this is the case, unless the only people that use shopify only sell one product in one size. Please tell me this isnt the case as I will be super annoyed that I chose to waste my money and time setting up a shopify store. PS. please dont respond with "just go to all the different couriers sites with all (many) products and find the rate and then add those rates to your products" cause that is just nonsense. its 2023, ebay has been able to calculate real time shipping in accordance with the specified box size for each individual item in your store for over 15 years.
Thank you for sharing your feedback here. Shopify is always looking to improve our platform for all our merchants and your feedback is appreciated.
You are correct that the standard experience at the checkout when using calculated rates based on weight is that a default package size will be used to calculate the weight of the order. You can still add additional packaging options for when you are buying the labels through Shopify Shipping directly. There is only one package size that can be used at the checkout though.
You can read more about how this is setup in our Help Center: Setting up your packages · Shopify Help Center.
For stores that require a more advanced shipping setup at checkout, we recommend upgrading your plan so you can have Carrier Calculated Shipping (CCS) enabled and to use an app like Boxify: Boxify - Real-time shipping rates done right.
There are many shipping strategies you can apply to your business if not having the ability to scale your packaging size with calculated rates doesn't work for your business.
You can have products with free shipping, price based shipping or set up shipping profiles so that you can scale your shipping costs across multiple items. If you ship both small and large products, you can add handling fees to your shipping costs to make up the difference on the larger items.
I recognize that is not the answer you were looking for, but I hope some of these alternate suggestions can work for you.
You are correct, it is completely nuts. Sellers on Shopify have been complaining for many years. Shopify's "one default box size fits all" is ludicrous! Many of us transferred over from Ebay, Etsy and such, where the box size and weight can be changed per item - totally perplexed. How can we run a business when the shipping cost is way to low (profit lost), or way to high and the sale is lost?
Yeah right, the Shopify answer is to offer free shipping or some app that does not exist. What a joke. Great!... then do not send me a bill for the labels I purchase through Shopify shipping... can't Shopify ship our items for free?
Pretty insulting, when Shopify owner Tobias Lutke brags about not working long hours. We small business owners should only work 5 hours a day...and lose money on shipping.
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