Thank you for your thoughtful message and for recognizing the steps taken — I really appreciate your insight. As a Shopify developer who’s worked with a variety of high-volume stores, I’ve seen how critical proactive fraud prevention can be, especially when chargebacks are involved.
I’ve double-checked the delivery address across all orders and confirmed there are no changes. I’ll also review the order timeline to verify the IP address and browser/device consistency, as you suggested. Adding a signature requirement is a smart move as well — I’ll coordinate with the fulfillment team to get that implemented on high-risk orders going forward.
On a separate note, I wanted to mention a new requirement: for one specific product, I need to restrict customers from adding any other items to their cart and checking out. This product should be treated as a standalone purchase. I’ll implement custom logic in the theme (or via an app/script if needed) to enforce this — once this product is in the cart, all other items will be blocked from being added, and checkout will only proceed with that item alone.
Let me know if there are any additional features or business rules you’d like me to consider while implementing this.
