Re: online refunds to bricks and mortar store

online refunds to bricks and mortar store

jules5822
Tourist
11 0 11

Hi there

we will soon be migrating our 15 stores and online to shopify. I believe if a retail store processes an online return, the refund will be deducted from the stores daily sales. Are online refunds detailed on any end of day z reads, or reports so that we can see the stores actual daily sales not including any online refunds?

Reply 1 (1)
jules5822
Tourist
11 0 11

if someone returns an online purchase to a store for a refund, I've been told that the refund amount will be deducted from the retail store's sales.

we want to give store bonuses based on their takings and it would be unfair for online refunds to be deducted from their sales, so I would like to know of the store takings how much was online returns 

e.g store has taken £100

someone returns their online purchase of £50 to the store

store issues refund

their takings for the day are £50

but I want to be able to see that they took £100 and refunded £50 for an online customer