Online Store will not fully load on any device, and will show up with "Page Cannot Load" on occasion

Solved

Online Store will not fully load on any device, and will show up with "Page Cannot Load" on occasion

J_Stoic
New Member
5 0 0

My website refuses to fully load, only bits and pieces will show up if I'm lucky. Otherwise it will only show "This website can't be reached"

 

When the store partially loads, the icons and links show up, however the icons are enlarged by a large amount and links will be broken as well.

 

Could this be because the SSL is still pending or for some other reason? Please let me know.

 

Screenshot 2024-07-01 at 7.39.41 AM.png

Accepted Solution (1)
tim
Shopify Expert
3627 314 1341

This is an accepted solution.

Yep. Nothing will work until you have proper SSL for your main domain.

While waiting for the certificate you can make your original myshopify.com domain as primary -- it should not affect certificate generation, but your storefront should work properly under your myshopify.com name -- helpful if you need to polish the looks.

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
I can be reached via e-mail tairli@yahoo.com

View solution in original post

Replies 6 (6)

Small_Task_Help
Shopify Partner
489 15 34

Hi,

 

Please share your store url.

Click here to Contact and Get Shopify Store Help
We are Shopify Experts   from Ecommerce Small Task Company.
J_Stoic
New Member
5 0 0
J_Stoic
New Member
5 0 0

I'll wait for the SSL to be approved. Everything else that Meta AI said didn't work/was checked. I appreciate the help.

tim
Shopify Expert
3627 314 1341

This is an accepted solution.

Yep. Nothing will work until you have proper SSL for your main domain.

While waiting for the certificate you can make your original myshopify.com domain as primary -- it should not affect certificate generation, but your storefront should work properly under your myshopify.com name -- helpful if you need to polish the looks.

If my post is helpful, consider liking it -- it will help others with similar problem to find a solution.
I can be reached via e-mail tairli@yahoo.com
J_Stoic
New Member
5 0 0

Perfect. Thank you for your assistance!

Small_Task_Help
Shopify Partner
489 15 34

Check css and liquid file for any error

Disable all the app then check

Update the theme

 

If still need help please contact us (details at signature)

Click here to Contact and Get Shopify Store Help
We are Shopify Experts   from Ecommerce Small Task Company.