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I have two variants of a product. But when i got to my website i can only select one of them
Hey, @MH6.
Welcome to Shopify Community and thanks for your question.
I'd love to help you figure this out. For some additional context, can you share the following with me:
For some extra troubleshooting steps, can I also have you confirm if:
That will help us get a better understanding of what is going on.
I look forward to your reply,
Olivia | Social Care @ Shopify
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Hi Olivia
Thanks for the reply.
Here is the link for the product- https://thelittlecreatures.com/collections/toys/products/new-rocket-balloon-launch-tower-toy-puzzle-...
The theme is " impulse '' theme.
The additional variant appears as greyed out, or if it does not appear at all? - It appears greyed out
Is there available inventory for both variants? - Yes no problem with inventory
Does the issue exist across any other unedited themes? If so, which one(s)? No, not that i have noticed
Thank you so much for clarifying and that additional context, @MH6.
Typically variants on your theme only appear greyed out when the product is sold out or not available for purchase. I know you have already confirmed that you have inventory available for these variants, and I'd love to double check that with you if you're able to provide me with a screenshot from the product's backend.
To do this:
Furthermore, you mentioned this issue may not exist on other themes. Can you please preview the product through a different unedited theme to confirm if the variant is clickable? This step is very important, as it will help us rule out where the issue is stemming from - either the theme or the Admin.
To do this:
I look forward to your reply,
Olivia | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
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