Order cancelled - Is the refund automatic - Paid via Shop Pay

[neilbannet]

Hello,

I purchased something through the Shopify store. Due to delays in delivery, I asked the merchant to cancel the order. They did, and I received an order cancellation email: https://imgur.com/bn0edTg. 

The email states, “Order #SC46127 was cancelled at your request and your payment has not yet been refunded.”
However, under each product, it says, “Refunded.”

I am confused about whether the order has been refunded or not.

Additionally, I haven’t received any refund email. I paid for the order using Shopify Shop Pay.

Can someone please guide me? Do I need to chase them separately for the refund, or is it automatic?

Kind regards

[SealSubs-Roan · Accepted solution]

Hi @neilbannet !

They have a choice to refund immediately or later. If you did not receive refund confirmation email yet, reach out to the store owner for verification and further assistance.

[Brandono]

What exactly is later? Something like 3-5 days or simply whenever the seller feels like it (in my case probrably would be never)