Solved

Order ID are letters instead of numbers in checkout confirmation page.

Raphael_
Tourist
6 0 2

Hi! Our store is running for quite some time and most of the time, the confirmation ID that we get from our customers is in default format which is #1001, #1002, #2872, and so on. However, there are a few order IDs that are in letter format on the confirmation page. But upon checking in the orders (admin), it is in the default format. It's causing a delay in identifying orders so what seems to be the reason why is it happening? 

 


Confirmation page in Checkout
271494642_303526135057557_3588555400688993322_n.jpg

 

 

Orders Page (Admin)

Raphael__0-1642394892318.png

 



Accepted Solution (1)

Chao_C
Shopify Partner
1 1 2

This is an accepted solution.

Hello Raphael,

We met that issue too for our store, and I contacted Shopify Plus Support, here is the reply:

"In instances of slow order number generations, customers were sometimes faced with a thank you page with no information where it was typically an order number. Sometimes the wait period can cause confusion and in some rare instances, some order numbers are duplicated for orders placed at the same time (i.e. flash sales). In order to make the checkout flow more efficient and reduce confusion/wait times for the customer, a confirmation number will be generated in its place (if needed)."
"To reduce confusion, buyers will now see a temporary Confirmation Number on the Thank You page after an order is placed. The confirmation number is a randomized, non-sequential alphanumeric serial."
"If you are provided only a confirmation number by a customer, you will still be able to search for the order on your Global search as well as the Orders page.

If the customer refreshes the Thank You page after an order number has been generated, the confirmation number will be replaced by the order number. If you want to verify what a customer’s Confirmation number is, you will also be able to locate it in the orders timeline section on the Orders detail page."

So it's Shopify's basic functionality, I don't think we can resolve it...

View solution in original post

Replies 13 (13)

john_smith_ma
Visitor
1 0 2

Hi, I'm having the exact same problem with my store (noticed it yesterday, haven't used it since January). Also, I'm using the REST API to try and identify/validate payments on the go (asking the customer what their confirmation number is), but this new 9-character confirmation string seems to be useless, as I can't find it anywhere in the JSON responses I'm getting when querying my orders. 

It's also unclear to me under what circumstances customers see this "extended" confirmation number instead of the shorter one. Is it a matter of platform (iOS vs Android vs desktop)? Browser? 

Thanks to anyone who can shed some light on this! 

Chao_C
Shopify Partner
1 1 2

This is an accepted solution.

Hello Raphael,

We met that issue too for our store, and I contacted Shopify Plus Support, here is the reply:

"In instances of slow order number generations, customers were sometimes faced with a thank you page with no information where it was typically an order number. Sometimes the wait period can cause confusion and in some rare instances, some order numbers are duplicated for orders placed at the same time (i.e. flash sales). In order to make the checkout flow more efficient and reduce confusion/wait times for the customer, a confirmation number will be generated in its place (if needed)."
"To reduce confusion, buyers will now see a temporary Confirmation Number on the Thank You page after an order is placed. The confirmation number is a randomized, non-sequential alphanumeric serial."
"If you are provided only a confirmation number by a customer, you will still be able to search for the order on your Global search as well as the Orders page.

If the customer refreshes the Thank You page after an order number has been generated, the confirmation number will be replaced by the order number. If you want to verify what a customer’s Confirmation number is, you will also be able to locate it in the orders timeline section on the Orders detail page."

So it's Shopify's basic functionality, I don't think we can resolve it...

NicoSpoke
Shopify Partner
21 0 8

Hello,

 

We use the Checkout thank you page to send some analytics events which contain the order name and order ID. Can this new confirmation ID be accessed via liquid? the same way we can access {{ order.id }} or {{ order.name }} ?

Building digital interfaces for Shopify Stores
Lefteris_Zis
Tourist
6 0 0

Hello,

we have the same issue, there is an Analytics Script running on the thank you page that reports the Order ID to a platform we work with. When the Thank you page provides this random Temporary Confirmation , our script cant run and it doesnt return any data!

Can anyone help us resolve this issue?

NicoSpoke
Shopify Partner
21 0 8

For us the temporary solution was to check wether order.id exists in the data, if it doesn't we then force a page reload and it then fixes the issue. 

I contacted Shopify and they don't have a solution for this problem. It seems that for some customers the creation of the order takes a bit longer than expected so when the order confirmation page is shown, the order has not been fully created and hence why a temporary confirmation order id is used instead.

 

Hope this helps!

Building digital interfaces for Shopify Stores
Lefteris_Zis
Tourist
6 0 0

Sounds like an interesting idea, if it worked for you, would it be possible to give us the piece of code that checks if order id exists and if not, it forces for site reload?

Thanks in advance

NicoSpoke
Shopify Partner
21 0 8

I have a Shopify Plus account so I'm able to access the checkout liquid file and add custom JavaScript.

 

In the checkout.liquid file add:

<body data-order-name="{{ checkout.order.name }}">

// ...here goes all the checkout form content

// At the bottom of the body add a script
<script type="text/jasvascript">
  // Check's if the order name is available
  if (!document.body.dataset.orderName) {
    // Refreshes the page
    window.location.reload()
  }
</script>
</body>
Building digital interfaces for Shopify Stores
sup_instasell
Shopify Partner
5 0 0

I don't see any order name property in the dataset object. What page are you running this code on?

 


Screenshot 2023-08-29 at 3.40.00 PM.png

BuyKaro
Shopify Partner
1 0 0

do we have any macro to get this confirmation code, just like we have order_number or order_name etc ?

 

jsciabica
Excursionist
19 0 68

This is NOT a solution and INCREASES confusion. Shopify should give me the option to enable this "feature". I would rather hide the confirmation number and tell the customer they will receive one by email.

Rockey
Shopify Partner
6 0 3

So, this is a bigger problem for marketing tags on order confirmation page. If order object doesn't exist, it will mean that none of the purchase tags will fire (if you have GTM and firing bunch of tags). I just checked a site and seeing discrepancy of approx. 25% .. Not sure how much of it is due to this issue... Would like to hear if anyone has solved this issue for marketing tags. 

Twitter - https://twitter.com/rnebhwani
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analytics4bisnl
Shopify Partner
2 0 0

same issue here. Solution about reloading the page is also not ideal. After we checked it with our 4bis.nl team, can confirm reloading the page will not hit 100%. 

AmLpe
Visitor
2 0 0

Je pense que le problème vient clairement de Shopify. Order saute systématiquement dans nos tracking, ce qui bloque la conversion. D'abord on à une suite de chiffres, puis si on refresh on à enfin l'ID de commande. Mais on ne devrait pas refresh.

Shopify il faut une solution, ça fait plusieurs mois que nous avons ce problème avec votre plateforme.