Order Number not on customer order confirmations

carisaefp
Visitor
2 0 0

As of a week ago, order numbers are not showing up in our customers email or SMS receipts.  When I check in notifications to see a test order confirmation, I see the order number.  In a real situation its not showing though.  Anyone else having this issue?

Replies 5 (5)

Dirk
Shopify Staff
2217 247 506

Hey, @carisaefp 

That does look strange. It looks like we'll need to access your account in order to resolve this issue. While we're not able to provide account-specific support via Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance.

Dirk | Social Care @ Shopify 
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VOUSMerch
Visitor
1 0 0

Was there a resolution to this? We are having a similar issue where the Order Number used to display on POS SMS Confirmations, but does not anymore and requires Customer to login with an order #

Victor
Shopify Staff
2448 226 522

Hi @VOUSMerch,

 

Thanks for reaching out. Did you make any changes to the order confirmation template? Do you have customer accounts enabled on the store?

Victor | Social Care @ Shopify 
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carisaefp
Visitor
2 0 0

Thank you for your response.  Can you please direct me to someone who can help with my account.  My notification settings seem to be set up correctly and still getting this error.

Dirk
Shopify Staff
2217 247 506

Hey, @carisaefp 

 

We'd be happy to continue assisting you through our available support channels. Please visit our help center and login for assistance. From there, you can use the digital chat assistant to request a support advisor and start a live chat.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog