Order quantities capped even though inventory is available.

[Rmsoko78DS]

For some reason customers are not allowed to order anything over 24 even if I have thousand of the item in inventory.  It states "only 24 items were added to your car due to availability.  I have also tried a few different products and different variants with no luck. What is preventing this? I have a customer that needs to order and cannot.  

[Rmsoko78DS]

This is a problem that had just now popped up. My apologies for not
stating that in the first post.

I have an Amazon department that orders hundreds of items weekly and I was
told later yesterday afternoon he could not place an order for more than
the 24 it stated.

Does this change any of your responses?

Thank you
Rene’

[Rmsoko78DS]

This is a problem that had just now popped up.  My apologies for not stating that in the first post.

I have an Amazon department that orders hundreds of items weekly and I was told later yesterday afternoon he could not place an order for more than the 24 it stated.  

Does this change any of your responses?

Thank you 

Rene’

[nbt]

Hi,

You may have an 'add to cart limit' set. Check in Settings > Cart > Add-to-cart limit.

[tim · Accepted solution]

https://help.shopify.com/en/manual/checkout-settings/add-to-cart-limit 

this was just rolled out: https://changelog.shopify.com/posts/new-add-to-cart-limit