Orders disappearing in order overview

Orders disappearing in order overview

lisanne
Visitor
1 0 0

Hi,

 

I addressed this issue a week ago with the Shopify developer team but it has still not been resolved. Orders are disappearing from our order view. Consequently, if customers send back an order we can't refund the order via shopify because we cannot find the original order. Who else has this issue and when will this be resolved? This is an operational and administrative nightmare. 

Reply 1 (1)

cielle-studio
Shopify Partner
3 0 0

Did you find a resolution? My client just experienced this with an order...