Orders say 13 but I only have 5 to fulfill

natedawg23
Excursionist
12 0 6

Okay I've noticed something really annoying and can't figure out how to change it.

On the "Orders" navigation button in my Shopify store, it has the number 13, which I interpret as I have 13 orders to fulfill.

However, I only have 5 unfulfilled orders. Looking through my past orders, it seems that Shopify is counting orders that have been canceled and still are highlighted in yellow as unfulfilled. The problem is I've archived these orders and no longer want them to be counted.

 

Screenshot 2024-04-26 at 9.02.59 AM.png

 

How do I fix this? It's so frustrating.

Replies 4 (4)

pawankumar
Shopify Partner
497 63 90

Hi @natedawg23 
I think, this counter will show all orders, to see unfulfilled orders, You can Unfulfilled badge or filter the orders by order status
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natedawg23
Excursionist
12 0 6

So there is no way to change the counter to just unfulfilled orders?

pawankumar
Shopify Partner
497 63 90

I don't think so, it is default behaviour in Shopify, you have to filter orders to show only unfulfilled

 

Thanks

- Need a Shopify developer? Chat on WhatsApp +91-9467121281
- Coffee Tip: Buymeacoffee  | Email: thepkpawankumar@gmail.com
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Best regards,
Pawan

JoesIdeas
Shopify Expert
2263 207 599

The counter shows "open" orders.

 

In the orders page, filter by Open to see the 13 orders that are still open.

 

They probably just need to be archived.

 

Or if they were closed but left unfulfilled, you would want to unclose them then mark fulfilled, then close again.

 

If you archive all open orders, that counter will be 0.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks