Orders

kooz
New Member
2 0 0

I no longer get an email notification with someone place an order through my shopify website.

 

So i have to manually go into orders and view once or twice a day?

 

Does anyone no why this is suddenly happening. I have a gmail email address and I think that is blocking the orders?

 

 

Thank you if any can help suggest doing something here?

 

Replies 5 (5)
Helen
Shopify Staff
1385 168 228

Hi, @kooz! That sounds unusual, especially if you have been receiving the new order notification emails previously. And Gmail is generally very reliable when it comes to receiving Shopify generated emails, so let’s look into this! 

 

Please start by checking the following:

 

  • Look in your email spam/junk folder to see if the notifications have been directed there.

 

  • Go to ‘Settings > Notifications > Staff order notifications’ and double check that your email address is correctly set up as a recipient for new order notifications. The steps to re-add your email address if you need to, are in the Help Doc for New order notifications. Please send yourself a test notification to see if it shows up in your inbox.


Let me know what you find, and we’ll proceed as needed.

Helen | Social Care @ Shopify 
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kooz
New Member
2 0 0
Hi Helen,

You are correct they are going to my Spam folder.

How do I stop that?!

Thank you
Helen
Shopify Staff
1385 168 228

Hey, @kooz. Ok, that’s great that they are at least reaching your inbox! 

 

Google will be the best ones to advise you on how to ensure they stop flagging those incoming emails as Spam, so I recommend reaching out to them directly to inquire about it. However, I found some instructions in their Help Center for Mark or unmark Spam in Gmail. It's worth giving a try incase it's as simple as just 'unmarking' them as Spam.

 

Let me know if it works, or if I can help with anything else.

Helen | Social Care @ Shopify 
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Epleguten
New Member
2 0 0

Hi

I don't get order notification whn I use the owners email, but when I use an another email, the notification gets trough. I have checked the spam filter, and I cant find it anywhere. Do you have a solution to this?

Geir Langelo

Helen
Shopify Staff
1385 168 228

Hey, @Epleguten! Thanks for reaching out. That’s a very interesting situation.

 

Which hosting site does each email address use? For example: Gmail, Yahoo or Outlook. Have you tried removing your owner email from the list of recipients, then adding it back yet?

Helen | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog