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Overdelay on Facebook Shop Approval

Kelly_Palacio
New Member
1 0 1

Well as the title says, I am having trouble with my facebook shop approval, I am in the process now for over 1 and half week, already tried updating products descriptions and titltes, with no response. I will like to know why is this and how to fix it as soon as possible since its crucial for my client's business and since I am paying for a service that supposedly makes this facebook shop process easier. I don't want the typical 48 hours answer I want a real solution please. Thanks

I think the problem here relies that facebook thinks my store is located in my my non existing Shopify online store sales channel, since I am only using buy buttons in my website, but I don't really know if this is the case.

Replies 30 (30)
Trevor
Community Moderator
Community Moderator
3243 439 790

Hey Kelly!

Typically the review the process does take 24-48 hours, however, if you're currently experiencing a longer wait, then you might be stuck in the approval queue on Facebook. To figure out whether this is the case, and to help push that along I'm going to send you an email to the email on your account so I can get that escalated to our technical team. If you could follow up on that email, then I can get that escalation looked after so we can get you selling on Facebook! 

 

Trevor | Community Moderator @ Shopify
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Tracey_Porter
New Member
1 0 0

Hi 

We are having the same issue with our shopify store being stuck in review with Facebook.

Can you please provide the email so that we can attempt to rectify this problem?

Thanks

Trevor
Community Moderator
Community Moderator
3243 439 790

Hey Tracey!

Thank you for letting us know! After speaking with our technical support it would appear that the only fix we have currently is to disconnect the Facebook account then reconnect it. Doing this should kick in the review process and get your Facebook store added. 

Trevor | Community Moderator @ Shopify
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Moeen
New Member
1 0 2
Hi,

We are facing the same issue, waited over a week I have disconnected and reconnect as you suggested. Still no luck. Anything you can do to help.
Thanks
Trevor
Community Moderator
Community Moderator
3243 439 790

Hey, @Moeen!

 

I've shipped you an email, 

 

Chat soon!

Trevor | Community Moderator @ Shopify
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Ana_Buendia
Excursionist
17 0 5

Hey!! I have the same issue with facebook and Instagram. I reconnected the facebook account but its steel in review ... Help !! 

Theslaybrand
New Member
2 0 0
Same here shop has been under review for 7 days. I’ve had Facebook shop for years but I waited until the last bill my bill was due to update my cc info. My account was frozen for maybe 15 mins and when I got back in of course I had to reconnect Facebook. I’ve already escalated this and received an email from tech support stating that there’s a delay and they don’t know when it will be fixed😫
Trevor
Community Moderator
Community Moderator
3243 439 790

@Ana_Buendia 

 

I have shipped you an email! 

 

@Theslaybrand 

 

Facebook does occasionally get backed up in their review process, so it may take longer than the 48 hours that is quoted initially. Our technical support will keep you in the loop with further information as soon as it becomes available. 

Trevor | Community Moderator @ Shopify
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Ana_Buendia
Excursionist
17 0 5

It has take more than two weeks and counting .... 


@Trevor wrote:

@Ana_Buendia 

 

I have shipped you an email! 

 

@Theslaybrand 

 

Facebook does occasionally get backed up in their review process, so it may take longer than the 48 hours that is quoted initially. Our technical support will keep you in the loop with further information as soon as it becomes available. 


 

Ana_Buendia
Excursionist
17 0 5

Thanks for your help Peter

bottisaopaulo
New Member
1 0 0

I'm having the same problem here. Tried disconnecting and reconnecting and still on the approval mode. Been waiting for more than 10 days and really need this to work. 

Trevor
Community Moderator
Community Moderator
3243 439 790

Hey, @bottisaopaulo!

 

I've shipped you an email to get this reviewed. 

 

Chat soon!

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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nataliedale
New Member
1 0 0
Hi! I'm having the same problem waiting for approval... Can you send me an email.
Thanks
Trevor
Community Moderator
Community Moderator
3243 439 790

Hey, @nataliedale!

 

How long has your store been in the approval process?

Trevor | Community Moderator @ Shopify
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barntuning
New Member
1 0 0

Hello

 

My facebook shop is in review more than week.

Please help. 

Trevor
Community Moderator
Community Moderator
3243 439 790

@barntuning 

 

I've shipped you an email! 

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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InventifDesigns
Tourist
5 0 2

My shop has also been stuck for more than a week and a half. None of the help I've gotten is working. May I have that email too please? Thank you!

Trevor
Community Moderator
Community Moderator
3243 439 790

@InventifDesigns 

 

I've shipped you an email. You'll need to reply back there with the requested information so I can get this escalated. 

 

Chat soon!

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

InventifDesigns
Tourist
5 0 2
Thank you Peter. A few hours after posting, my shop miraculously connected. Thank you!