Page is Temporarily Unavailable .... HELP!!!

[hp2020]

This has been happening intermittently the last week and my site is losing money. WHY is this happening? We have changed absolutely nothing on our site/code/apps, etc. and my customers are so frustrated. 

[MattSweitzer76]

I am getting this message at least once a day, and my customers are complaining that they are getting it too. 

[hp2020]

Is it a new thing for you in the last couple weeks? My customers are starting to get pretty upset. WHY is this happening??

[Iris]

Hi @hp2020 ,

This error comes up when something on your device/network is sending too many requests to our servers. This could be a variety of things, so here are a few things to check: 

1. Do you have more than one device on your network? If yes, you could try shutting them down, then turning them on one by one to see which device is causing the issue. 
2. Have you tried incognito mode? If this works, then this would typically mean that one of your browser extensions is causing the issue. 
3. Does this happen on a different browser? If yes, then that typically means it's a program on your device vs your browser. 

Let me know how that turns out!

[MattSweitzer76]

I have only one device on my network. I have use incogneto mode and still get this message. Why dose the browser have anything to do with it? I only have chrome on my device and I'm not installing another browser to fix a problem I didn't have before this update.

My customer are also getting this message. What ever limits you set for this are way too low and is affecting my business.

[Iris]

Hi @MattSweitzer76 ,

I absolutely understand this is not an ideal experience for you or your customers. It is rare for this error to affect customers. However, you mentioned many of your customers are experiencing issues because of it, and it is likely due to having Cloudflare enabled on your domain, as Cloudflare masks all incoming traffic as a single IP. In these cases, it's possible for customers to get banned too. You would need to disable this option in order to resolve the error, as the error is connected to a specific IP.

This is a suggestion and this issue obviously needs a thorough investigation in order to be fixed as quickly as possible. However, we cannot look into account specifics via the Community for privacy and security reasons.

 I invite you to reach out to our Contact Us page. Once you log in, select the topic you'd like to discuss with the Support Advisor.

Then scroll down to the bottom of the page, where you should see the 'Get Support' section, where you can select your preferred communication channel.

[MattSweitzer76]

I have done that already

[MattSweitzer76]

I am on GoDaddy and I can't find anything about Cloudflare. I also have a gone throught the contact us page and I have a seporate thread. Is there a customer support line I can call? or chat? I'm on the Chat Bot with GoDaddy but I have an estimated 55 minutes. I have time to chat with you first.

[Iris]

Hi @MattSweitzer76 ,

You can definitely get in touch with our Support team via live chat, callback, or email. Once you visit our Contact Us page, make sure to log in to your account if you’re not already. Then, select the topic you'd like to discuss with the Support Advisor.

In your case, you can choose Store Settings>Domains>Other. 

Then scroll down to the bottom of the page, where you should see the 'Get Support' section, where you can select your preferred communication channel.

Please keep in mind that the channels presented may vary on availability at the time.

[MattSweitzer76]

I have been in contact with them off an on for the month and this problem is getting worse. I've been kicked off my site 3 times today. the first time came with in the first hour of working on the site. After switching back to incogneto mode I got kicked twice more. This platform has become unusable.

[Chrispad]

This is not rare, for owners or customers to experience the issue. Shopify just has a poor backend and even worse support

[MattSweitzer76]

I am getting multiple complaints from my customers about this and if it doen't get resolve I will loose my customers. These are some messages I got recently:

"Hello, since you redesigned your website, I get a message that the page unavailable at least once every visit, no matter if I use Chrome on my smartphone or Firefox on my PC. It's really frustrating especially when I try to make an order. —Tobias"

"While I love the new store layout, I have to say that the Shopify anti-DDOS protection is extraordinarily overzealous. In the space of about 20 minutes, I was blocked from visiting the next page in a category 4 times. After the first block, I deliberately slowed my browsing to a crawl, with no change. I'm referring to the 'you've made too many requests from this website' thing that blocks access for a few minutes. From what I can tell, it's based entirely on number of hits made from a given network over a period of time. The issue is that the number of hits required to trigger a block is far too low. —Nathan"

I do not understand anything about incoming traffic IP. All I know is that I get this same message and I'm locked out of my store usually twice a day. It has gotten tot he point I don't even do anything more the required tasks on your platform anymore. Shopify has become a frustrating nightmare!

More importantly my customers have less patience them I do. This was never an issue before the latest update and what ever you did has had an unforeseen consequence that either you didn't expect or you didn't care how it affected your customers.

Now, if you can help me discover why this is happening and if there is something I need to change I will. If I need to change setting on my store or apps that need to be removed and reset, I will do it. I just don't understand this problem or why having this roadblock is place to begin with.

[Gift-o-the-Jab]

@MattSweitzer76 

Were you able to solve the issue?

[PLP-ScottD]

Just my opinion but this is the lamest response.
We have the same issue. We have multiple people accessing our site from our office. Sales staff supporting sales, Product managers fine tuning products, SysAdmin (me) making changes and a Web Developer (offsite) working on improvements. Yes, we have many devices accessing our site from our company's IP. Why can Shopify not handle it? Is this not what Shopify is designed to do?
We have customers from Universities complaining they get this message too. That means that because Shopify's servers cannot handle it, we're missing out on potential sales. Just to be clear, we are trying to have as many people as possible access our site. Why is Shopify blocking them with a rediculous message? The browser being used should have no bearing on accessability. 

[Gift-o-the-Jab]

Hey man, I had same issue and my IP address/network was sending out a high-level of web traffic or bot requests. I had no idea where it was coming from and got a 

430 response code (see google search on that here). The qualifier "too much traffic" is a ruse/moot on Shopify side because Shopify can take huge levels of traffic (thousands of CPMs) and so the issue is not Shopify-side but our-side I'm afraid, even if you don't want to accept that.

Are you engaging in any kinda store penetration- or stress-testing? I (plus some of my staff members) was and that caused my issue. The "This page is temporarily unavailable" error only lasted for about a minute and then was gone.

Use the debug page here (https://shopify-debug.com/) to check your IPv4 local IP address on your network address and if it's the same as your public IP.

[MattSweitzer76]

The IP's are the same.

And most importantly it's my customers that are complaining. AGAIN… This did not happen 7 months ago. This is only after the update. 

From one of my customers today:

"…also your website seems to dislike my browsing? I look at a few options before it blocks me for "too many web requests".  I guess I'm just looking through the site too fast but wanted to bring it to your attention."

This is a SHOPIFY PROBLEM!!!

[paulsmc]

Hi Matt

I feel you, this is a huge pain in the backside for us too. We've spent months working on a new store in Shopify and we keep getting these messages. It's not the domain and there are just 2 users accessing the pages from the office to test their products.

Not cool.

I have no idea how to resolve this and the support team are yet to help resolve

[Gift-o-the-Jab]

@MattSweitzer76, think you are putting all the blame on Shopify for an issue that is clearly on your side. Have you been upfront with your setup? Like are you using a VPN for example?

The following error is down to something on your side otherwise we would all be getting it and we're not:

[karen73]

Hi, did you manage to fix this issue? My site has recently had the same issue reported to us by customers. We have tried all the shopify suggestions, but it's still happening.

[MattSweitzer76]

No it's still an issue.

I had a customer just this weekend complain about it again. I just made a standard email reply now that just let's them know it's a known Shopify problem without a viable solution. 

To be honest it makes my sick to know how many people don't ask and just leave never to come back. But, I guess that's not Shopify's concern either.

[MattSweitzer76]

What am I supposed to tell this customer?…

Hello, i am barely able to browse your store because every ~10 clicks i get this message:

This page is temporarily unavailable because a device from your location is sending large amounts of web requests. Visitors from other locations can still view the page.

i was able to login, had to solve three or four captchas, change the currency, click on the insignia category, set some filters and were already blocked. How do you expect customers to be able to browse through dozens of pages of Insignias and Pauldrons?

--
Peter Weingarten

Hebbelplatz 4
01157 Dresden

E-Mail:  p.weingarten@posteo.de
Telefon: +49 176 433 976 45

Hiermit widerspreche ich, gemäß Art. 21 Abs. 2 und 3 Datenschutz-Grundverordnung, der Nutzung meiner personenbezogenen Daten für Werbe- und Marktforschungszwecke.
Die hier zur Verfügung gestellten Kontaktinformationen dürfen nur zur persönlichen Kontaktaufnahme genutzt werden.

[PacMoldBW]

My name is in the hat too. Many customers complaining about this error message and sending “scam” on social media deterring my traffic from converting. This is bullšhit. 

[Gift-o-the-Jab]

Wie oben bereits erklärt - eure Shops bekommen zu viel Bot- oder verdächtigen Verkehr (dodgy traffic). Shopify kann riesen mengen an Traffic-Spikes bewältigen. Eure Shops haben wahrscheinlich nicht mal ein Bruchteil davon, was Shopify einstecken kann, daher ist "zu viel Traffic" kein Grund für die Fehlermeldung in euren Shops. Stattdessen handelt es sich um Probleme mit eurer IP-Adresse und den oben-genannten verdächtigen Verkehr den eure Shops anziehen. Hat sich irgendetwas neulich im Shop geändert wie eine neue Frontend App im Shop aktiviert?

Bestimmte Aktionen im Shop, wie z. B. sog. RTBs (repetitive test behaviors), sprich, sich wiederholende Testverhaltensweisen können diese Fehlermeldung auch auslösen. Checkt mal, dass ihr nicht wiederholt irgendwelche Stresstests durchgeführt.

Oder verwendet ihr (VPN) Dienste wie Cloudflare, die den eingehenden Datenverkehr mit einer anderen IP maskieren? Wenn ja, das könnte die Sperrung Kunden auch beeinflussen. Ihr müsst dann eure IP bei euren Domain Provider "greylisten" oder eure public IP-Adresse Überprüfen.

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As explained above - your stores are getting too much bot or "dodgy" traffic. Shopify can handle huge amounts of traffic spikes. Your stores probably don't have even a fraction of what Shopify can handle, so "too much traffic" is not a reason for the error message in your stores.

Instead, the issue is with your IP address and the aforementioned suspicious traffic your stores are attracting. Has anything changed recently in the store like you added a new frontend app to the store/theme?

Certain actions in the store, such as repetitive test behaviors (RTBs), can also trigger this error message. Check that you are not repeatedly performing any testing or stress-tests.

Or are you using (VPN) services like Cloudflare that mask incoming traffic with a different IP? If so, this could also influence the blocking of customers. You will have to greylist your IP with your domain provider or check your public IP address.