Paid for 1year subscription on wrong store, any solutions to transfer to another store?

davidapoe76
Visitor
1 0 0

I have a couple shops on Shopify. All were deactivated by me, but I decided to reactivate one. Turns out there was some confusion and I active the wrong store and paid for a year long subscription. Is there a way to transfer this to the correct store? Should I cancel for refund? Are there any good options to correct this error on my part? 

Replies 2 (2)

Alisa_Garg
Shopify Expert
20 0 3

Hi @davidapoe76,

 

To fix this, I suggest contacting Shopify Support right away. They can likely transfer your subscription to the correct store. If not, they might offer a refund.

In the meantime, hold off on any changes to avoid complicating things further.

 

Hope this helps! Let me know if you need anything else. Just let me know.

 

 

Erin
Shopify Staff
942 127 146

Hi, @davidapoe76. As @Alisa_Garg mentioned, it's best for you to speak with our support team through the Help Center for more help. We typically can't transfer subscriptions, but given the situation there may be more we can do to help. We would need to review this further to be sure.

Erin | Shopify 
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