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Hi,
I have a customer who says they have tried multiple times to reset their password and are not receiving the reset email. I tried on my end as well and she still did not receive an email. I Don't know if this is a shopify issue or email issue...
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This is an accepted solution.
Are emails landing in the junk/spam box? Are they using a common email provider such as Gmail, yahoo, outlook?
Possibly, consider sending an email to merchant support, maybe they can look into the logs.
Contact page link: https://help.shopify.com/en/questions#/contact/
This is an accepted solution.
Are emails landing in the junk/spam box? Are they using a common email provider such as Gmail, yahoo, outlook?
Possibly, consider sending an email to merchant support, maybe they can look into the logs.
Contact page link: https://help.shopify.com/en/questions#/contact/
I had asked her all that and if she had a different email (she is using an att.net). Took her a while to get back to me then was embarrassed because the emails had went into her spam. I assumed she had checked that but I guess I shouldn't assume! thanks for the tips
Thanks for the follow-up!
I just wanted to chime in and say thank you. I was going crazy trying to figure out why customers weren't receiving password reset emails, and I was literally on live chat with support for almost an hour troubleshooting until I came across this thread.
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