Password Reset email not received

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spotyourcolors
New Member
2 0 1

Hi,

 

I have a customer who says they have tried multiple times to reset their password and are not receiving the reset email.  I tried on my end as well and she still did not receive an email.  I Don't know if this is a shopify issue or email issue...

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
1358 314 397

This is an accepted solution.

Are emails landing in the junk/spam box? Are they using a common email provider such as Gmail, yahoo, outlook?

Possibly, consider sending an email to merchant support, maybe they can look into the logs.
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

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Replies 3 (3)
Nick_Marketing
Shopify Partner
1358 314 397

This is an accepted solution.

Are emails landing in the junk/spam box? Are they using a common email provider such as Gmail, yahoo, outlook?

Possibly, consider sending an email to merchant support, maybe they can look into the logs.
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).
spotyourcolors
New Member
2 0 1

I had asked her all that and if she had a different email (she is using an att.net).  Took her a while to get back to me then was embarrassed because the emails had went into her spam.  I assumed she had checked that but I guess I shouldn't assume!  thanks for the tips

Nick_Marketing
Shopify Partner
1358 314 397

@spotyourcolors 

Thanks for the follow-up!

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).