payment buttons disappeared from page cart

JOHAN123G
Tourist
6 0 2

Hello Team; 

 

When i update quantity of products, the payment buttons disappeared from page cart  on my store ?

Plz help me 

 

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Moira
Shopify Staff
Shopify Staff
313 49 50

Hey @JOHAN123G,

I'll be happy to help you out with this.

What theme are you currently using and do you have any payment or subscription apps installed? I have come across this issue before with the app ReCharge, where by default, the checkout button is set as hidden within the theme code. I have attached a screenshot of what this looks like below:

21-09-n4alp-8f2i4

Do you find when you refresh the page the payment button reappears again? This can be fixed by adjusting the visibility CSS property, although without access to your store I cannot confirm whether this will definitely resolve the problem.

If you don't mind sharing your website URL, I would be more than happy to take a look and see if you are experiencing a similar issue.

I look forward to hearing from you!

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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JOHAN123G
Tourist
6 0 2

@Moira Hi 

thank you for answer :

- actually I used the theme debutify 305, and I don't have any apps installed on my store,

- yes I can share my website with you but in private message if you want

- the code you send me as an attachment of what it is or can I find the code file to insert it?

- can you send me some code to fix my problem? in detail please

 

 

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Moira
Shopify Staff
Shopify Staff
313 49 50

@JOHAN123G

The code image attachment shown above is from an app. Seeing as you do not have any apps installed on your store then the above solution will not apply to you and we will need to take a closer look at your account to see what may be going on!

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

All the best,

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

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