Payment couldn't be processed

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Steezify-Store
New Member
2 0 5
Hello there everyone. My 14 day trial expired and had to select a plan. I chose the basic shopify plan and chose the billing cycle option to be monthly. I tried using both the credit card and PayPal as methods of payment but it didn't work. When I clicked the start plan button I keep on getting a message saying "payment couldn't be processed". Please assist me in this matter.
Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3260 439 817

This is an accepted solution.

@gopesh301 

If you are using a credit card, you will need to ensure that the funds are available for the plan you've selected. This would also include any currency conversion should you be using an international card as we charge in USD. If the funds are available, then your bank is declining the purchase for another reason. You will need to call the number on the back of the card to speak with them about why the charge is being declined. We have limited information on why the card is declined outside of the error the bank provides us. 

If you are paying via Paypal and you get an error when paying, then you will need to contact Paypal Support for further assistance. They can look into why the charge was declined. 

In the event that your bank is unable to provide information on why the charge was declined, then you can reach out to our Support as they can provide the error code your bank is providing us. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 19 (19)
brianpatricklu
New Member
2 0 0

Hi I've been trying to test out my cart checkout actual using a 99% discount coupon to actually purchase from my store, and to test out my supplier shipping days. 

 

Thing is paypal and other third party payment gateway is returning error when I click complete order

Trevor
Community Moderator
Community Moderator
3260 439 817

Hi, @Steezify-Store

 

I'm sorry to hear that you are having issues with paying for your monthly subscription. It sounds like there might be an issue with both payment methods you're attempting to use, so we'll dive into a few things to check that can help resolve this. 

 

  • If you're paying by Paypal, and you're not successful, then you'll need to contact Paypal Support as they can provide insight into why the charge was declined. 
  • If paying by credit card: 
    • Ensure you have sufficient funds - Shopify charges in USD, and if you're outside of the United States, then you'll want to ensure your balance covers the conversion amount 
    • You'll need to be using a valid credit card issued by a bank, with a line of credit. Debit card with credit card capabilities are not supported by our system and often cause errors when attempting to pay for the monthly subscription. 
    • If you have the funds and using a valid credit card, then reaching out to your bank will be the next best step as they can provide insight into why the charge was rejected. 

If you've reached out to Paypal or the methods mentioned above don't work for a credit card, please let me know as I can authenticate your account to review it further. 

 

___________

 

@brianpatricklu 

 

If you are testing the checkout with the same Paypal account as the Paypal account you have attached in Settings/Payment Providers, then Paypal will reject the order. Paypal does not allow you to purchase goods from your own store. You will need to use a different Paypal account, or you can follow our help doc here on how to create a test order as both methods will help you test the checkout process. 

Trevor | Community Moderator @ Shopify
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Steezify-Store
New Member
2 0 5
@Trevor thank you very much for the help. I will try all those solutions you've recommended. If i encounter any problems I'll surely let you know
daangortz
New Member
1 0 0

Hi Peter,

 

So my payment couldn't be processing, im trying to pay through my paypal account that is connected with my own bank account. But it will not let me choose a basic subscription. Hopefully you can help me so i can grow.

 

Thnx for your answer!

Trevor
Community Moderator
Community Moderator
3260 439 817

@daangortz 

 

If you're paying through Paypal and receiving an error, then you will want to reach out to Paypal Support as we would be unable to troubleshoot the error you're seeing. Alternatively, you can use a credit card to pay for the monthly subscription. 

Trevor | Community Moderator @ Shopify
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NikkiFox
New Member
1 0 0

Hi, I originally used a debit card with credit card capabilities to pay for my chosen Shopify plan but it was declined. I then tried using Paypal to make the payment work but was declined as well. Now I want to use my credit card but I can't proceed with the transaction because of too many attempts. What's the solution to this? I hope you can assist me. Thanks.

Trevor
Community Moderator
Community Moderator
3260 439 817

@NikkiFox 

 

If you see the "too many attempts" error, then the system has temporarily blocked your IP. Typically, the error will clear within 24 hours. However, if you attempt to process a charge within 24 hours, then it will reset the timer and require that you wait another 24 hours. Once 24 hours has passed, you should be good to go with processing the payment via Paypal. 

 

When paying via Visa/Mastercard Debit cards, or credit cards, you'll want to ensure that the card meets the requirements.  

 

 

  • Must be a postpaid credit card (pre-paid cards are not supported, but may work, see below explanation)
  • If it is a cobranded credit/debit card, it must be cobranded with a credit card type that we accept (Visa, Mastercard, Amex)
  • Must be a Visa, Mastercard or Amex
  • Must be capable of accepting charges in USD
  • Must be capable of making online purchases
  • Must be capable of accepting recurring billing
  • Must have appropriate funds available
  • Must enter the billing address and details the same as what your bank has on file
  • Must not have a restriction on how much the bank will allow being processed at once

You'll want to contact your bank for further details on if your card can support these types of payments. 

 

Let me know if you run into any other issues!

 

Trevor | Community Moderator @ Shopify
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Nelvin
New Member
1 0 0

i encounter the same problem... hope someone can help

Trevor
Community Moderator
Community Moderator
3260 439 817

@Nelvin 

Could you verify if the points I have provided in my previous post work to resolve your issue? If the "too many attempts" error is still appearing after 24 hours, and you're using a supported credit card, or Paypal account then please let me know by providing more details on the type of payment you're trying to use. 

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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weartheword
New Member
1 0 0

Hello there,

I am also facing the same issue 'too many attempts made'. I launched my store yesterday only. please kindly help me resolve this issue. please!

I am facing this in Shopify only. I have a proper payment option.

Earlier it was saying we are unable to process your payment try with a different payment method

Thank you

Omran
New Member
1 0 0

I have the same problem, my shop was frozen because of an unpaid bill. When I want to re-open the shop it tells me to chose a plan, I chose the 29 dollar plan and when I  click on start plan, it says "Payment couldn't be processed". It doesn't even allow me to fill in my bank details or to login to Paypal. Capture.JPG

Trevor
Community Moderator
Community Moderator
3260 439 817

@weartheword 

Waiting the 24 hours without making an attempt should help clear this up. However, if not, then feel free to respond to my email to verify the store so I can have this reviewed. 

@Omran 

I have shipped you an email to get your store reviewed. 

Trevor | Community Moderator @ Shopify
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NathalieAzzi
New Member
1 0 0

Hello, 

I'm having the same issue as above. My store was under development and now turning to public however i'm not able to pay with my credit eventhough all the previous requirements listed in previous replies are met. 

Your prompt help will be much appreciated

Nathalie

Trevor
Community Moderator
Community Moderator
3260 439 817

@NathalieAzzi 

One thing you'll want to keep in mind is the currency. Shopify charges in USD which can cause a currency conversion if you're paying with an international card. You'll want to ensure you have the available funds to cover the converted amount, along with any fees your bank may charge you for an international charge. If you're still having issues after ensuring you have suffiencent funds, then it is possible your card is simply not supported (even if it may meet the requirements stated in my previous replies) and will require using a different card. 

Trevor | Community Moderator @ Shopify
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lolamaydesigns
New Member
1 0 0

I have been on chat with three different reps at Shopify who have told me that my CC is all fine on their end and that I needed to contact my bank. My bank says that my CC is fine and has no hold on it. I go back to Shopify who tells me to go back to my bank. My store is STILL not able to be charged and opened and you now cannot even get anyone at Shopify customer service on the phone to resolve your issue while you are losing out on business hour by hour. THANKS. 

Trevor
Community Moderator
Community Moderator
3260 439 817

@lolamaydesigns 

I'm sorry to hear that you've been having back and forth conversations with our support with little to no luck with sourcing a solution. I know that can be quite frustrating, especially when you've been given the same answer from both sides. Not all credit cards can be accepted through our billing system. Most notable would be debit cards with credit card capabilities; however, even if you have a credit card that is issued by a bank with a line of credit there is a possibility it will not be accepted. 

Ultimately, the choice on whether it is accepted is based on the credit card company you're with. We receive very minimal information on why a card is declined and can only offer the error code that the bank provides to us. Outside of providing this information, there are no other troubleshooting steps we can take to add the card and would require speaking with your bank. In the end, if your bank is unable to determine why the card is being declined, and you're unable to add it to your account, then you will want to try a different card as we can not forcefully add a credit card to the account. 

Trevor | Community Moderator @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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gopesh301
Tourist
4 0 2

I'm trying to take the plan through credit card but the error Payment Couldn't be processed is showing. PLease Help!

gopesh301
Tourist
4 0 2

Hey @Trevor 

My 14 day trial expired and had to select a plan. I chose the basic shopify plan and chose the billing cycle option to be monthly. I tried using both the credit card and PayPal as methods of payment but it didn't work. When I clicked the start plan button I keep on getting a message saying "payment couldn't be processed". And all the points you mentioned, all are valid but still payment is not processing.

Please can you assist me with it?

Trevor
Community Moderator
Community Moderator
3260 439 817

This is an accepted solution.

@gopesh301 

If you are using a credit card, you will need to ensure that the funds are available for the plan you've selected. This would also include any currency conversion should you be using an international card as we charge in USD. If the funds are available, then your bank is declining the purchase for another reason. You will need to call the number on the back of the card to speak with them about why the charge is being declined. We have limited information on why the card is declined outside of the error the bank provides us. 

If you are paying via Paypal and you get an error when paying, then you will need to contact Paypal Support for further assistance. They can look into why the charge was declined. 

In the event that your bank is unable to provide information on why the charge was declined, then you can reach out to our Support as they can provide the error code your bank is providing us. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Trevor | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog