Payment error 500

ShahidRooni
Visitor
2 0 0

I just setup my shopify stire i cant seem to add any payment method i tried adding paymob and ziina either i am greeted with error 500 or the activate button doesnt light up or the page doesnt load. I and dropshipping in the uae

 

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Replies 3 (3)

Victoria
Shopify Staff
2067 147 240

Hi, @ShahidRooni
 
Welcome to the Shopify Community, and thanks for sharing your question.
 
I understand you're faced with a 500 error when attempting to integrate Paymob and Ziina payment gateway. As per our Payment Providers and Online Payment Gateways resource, both of these payment providers are available in the UAE.
 
Based on the screenshot you shared, this looks to be a technical issue on our end. However, as per our Shopify Status page, all systems seem to be operational. 
 
In the meantime, could you try the troubleshooting steps listed below:
 

 
Could you also advise if this error message appears when installing other third-party payment providers?
 
I look forward to your reply.

Victoria | Shopify 
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ShahidRooni
Visitor
2 0 0

Yes i get this message while setting up third party providers 

I tried using other browsers as well I also tried doing this on my phone and my computer but still i am facing the same issue

 

Victoria
Shopify Staff
2067 147 240

Thanks for letting us know.

 

I would like our team to take a closer look to see if there are any issues on the back end of your account. Please reach out to us through the Shopify Help Center, so we can take a more detailed look. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog