Payment gateway in my store

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My customers are having issues making payments in my store,how can I fix this?it keeps taking them back to product page 

Reply 1 (1)

Shopify Staff
2222 152 259

Hi, @Amelia0295.


Welcome to the Shopify Community, and thanks for posting your question.


Could you provide a bit more information on the following:


  • Please share your website URL, so we can try to replicate the issue.
  • What is the specific issue customers are having when attempting to check out on your store.
  • What payment gateway are they selecting?
  • Are you able to replicate this issue?
  • Are there any error messages present?


I look forward to hearing back and learning more about the issue.

Victoria | Shopify 
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