Payment information not working

2 0 0

When I click "Submit" it spins for a second and then stops and nothing happens at all not even an error how can I edit my information because I think I put my business name instead of my legal name.

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Reply 1 (1)

Shopify Staff
1279 316 217

Hey, @Moonlightmarket


I'd love to assist you with your concern. Since the Submit button isn't working, there's a possibility you're experiencing a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, I suggest performing the local troubleshooting steps outlined below. Please try to submit your information after going through each one.


  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues.
    If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop up blockers enabled on your device as these can interfere.


If none of these steps resolve the issue, the next best step is to contact our support team so they can access your account and investigate. They can also assist you with updating your Shopify Payments information. You can refer to the guide below to create a support ticket.


  1. Visit our Help Center.
  2. Chat with the AI assistant and enter "account concern."
  3. Click Chat with a Support Advisor as shown on this screenshot.


Let me know if you encounter any difficulties while creating a support ticket. I'm here to ensure you get the assistance you need!

Summer | Social Care @ Shopify 
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