Payment instructions not appearing in confirmation email.

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Hello, I am using a manual payment method along with the manual capture method on my store. Upon placing a test order, the email I receive says "Thank you for your purchase!" at the top. From my research into the default order confirmation notification email template, it should say "Thank you for your order!". Moreover, the instructions for the manual payment method do not appear in the email either. How could I fix this?

Reply 1 (1)

Shopify Partner
595 78 92

Hi @davemetric ,
This is Theodore from PageFly - Shopify Page Builder App.


Your Shopify order confirmation email lacks key information for manual payments. Here's how to fix it:

  1. Modify Email Template (Technical): Edit the "order_confirmation.liquid" theme code to change the greeting and add manual payment instructions using Shopify's Liquid variables. Caution: This requires some coding knowledge.

  2. Use a Third-Party App (Easier): Install an app from the Shopify App Store designed for customizing order confirmation emails. These apps offer user-friendly interfaces to edit content and add manual payment instructions.

Best regards,
Theodore | PageFly

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