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Payment of Shopify Bills

Desidrop
Visitor
2 0 0

Hello, I recently purchased Shopify's Basic Plan for my store but the store didn't work well as much I thought. Moreover, I wasn't able to afford Shopify's bills so thought of deactivating the store. While deactivating, it stated that I need to pay the bill (app usage charges) otherwise store wouldn't be deactivated. So if I won't pay the bill, will the amount increase or remain same and what will happen to my store. Will Shopify deactivate it automatically?

Accepted Solution (1)
Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @Desidrop.

 

Thanks for reaching out. 

 

That is a great question! If you are unable to pay the outstanding balance for your Shopify bill, Shopify will attempt to charge the card on file for the outstanding charge. If Shopify is unable to charge the payment method added to the store, the store will become frozen and will be deactivated automatically. With that being said, if you attempt to re-open the Shopify store, you will be prompted to pay the outstanding charge in order to have the store available to your customers. 

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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Replies 3 (3)

Olivia
Shopify Staff
1725 146 309

Hi, @Desidrop.

 

Thank you for reaching out. Outstanding invoices must be paid in order to close down the store, however, we can certainly take a deeper look at your account to see your current usage and any alternatives. Moreover, the charge will usually automatically be attempted regardless, after which you should be able to deactivate.

 

Please connect with our Live Team directly so we can confirm the best next steps for your situation. 

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Desidrop
Visitor
2 0 0

My question is, if I am unable to pay the bill will Shopify automatically deactivate my store or will the charges be automatically attempted?

Ollie
Shopify Staff
2435 455 410

This is an accepted solution.

Hey @Desidrop.

 

Thanks for reaching out. 

 

That is a great question! If you are unable to pay the outstanding balance for your Shopify bill, Shopify will attempt to charge the card on file for the outstanding charge. If Shopify is unable to charge the payment method added to the store, the store will become frozen and will be deactivated automatically. With that being said, if you attempt to re-open the Shopify store, you will be prompted to pay the outstanding charge in order to have the store available to your customers. 

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog