Payment Payout issue in Shopify on new account

[rutabriaz]

i made a sale of about 90 dollars from my store and after paying my shopify fees i was supposed to get 88 dollars on 30 May 2024 but according to payouts of shopify they already paid it to me today but till now i didn't get it in my shopify balance account i didn't connect anyother bank i'm using shopify balance account for payouts

[rajimulislamjoy]

If Shopify shows that the payout was made to your Shopify Balance account but you haven't received it, contact Shopify Support for assistance. They can help investigate the issue and ensure your funds are correctly deposited into your account.

[Victoria]

Hi, @rutabriaz.

Welcome to the Shopify Community, and thanks for sharing your question.

I understand the situation you're currently experiencing is not ideal. If you haven't already, I recommend getting in touch with our authenticated Support, so our team can take a look at your Payouts to determine the issue. You can create a support request through the Shopify Help Center by typing your question to the Help Center Assistant. You should then see options to click I still need help > Chat with a Support Advisor. 

If you require help or have any questions regarding this process, please share them here.