Payment Pending for days

New Member
3 0 1

Got my first order 2 weeks ago, says payment pending. She used Venmo and no payment has hit my venmo account yet.  This shopify store has become a night mare and about ready to move to WIX

Reply 1 (1)
Shopify Staff
Shopify Staff
767 73 97

Hi, @PetMeds!


Thank you for your post, I'm happy to look into this with you. 


Venmo is offered as a payment method on Shopify as a supported PayPal provider. This means any purchases made through Venmo will be paid out into your PayPal account. I recommend logging into your PayPal account to check the status of the payment, and you can contact PayPal directly if you have any further questions about this payout. 


I'm sorry to hear you've had a hard time setting up your Shopify store. Is there anything I can help you out with? We definitely don't want starting and running your store to be a negative experience, so I would be happy to answer any questions you may have. 


Take care!

Greta | Shopify 
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