1 0 0

Hello, I just received a notification from my bank about a payment from Shopify for the monthly subscription of £69. I completely forgot that I had a trial store with a selected plan that I did not close. I did not want to continue with the store I forgot to close it. How do I get a refund as I just closed the store and I do not have the money to pay for this

Reply 1 (1)

Shopify Staff
2909 453 592

Hey @Fatima21, I definitely understand the situation here. You will need to connect with our support team about this and they will be happy to review this refund request. Generally speaking, Shopify does not provide refunds. We are happy to look into situations on a case by case scenario though. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type your question to get started. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog