Payments stopped with no explanation

[WristEnvy]

Absolutely disgusting treatment from Shopify. They have stopped my payments for three weeks with no explanation and never come back to me. How can anyone run a business like this! Does anyone have any advice. I contact Support every day to be asked the same questions and never get any answers. They are now holding over £3000 of my money and no one seems to want to help me or tell me what the issue is.

[Elias]

Hey, @WristEnvy.

Thanks for reaching out and bringing this to our attention.

It's important to note that we're unable to provide account-specific support as we're unable to access merchant accounts on the Shopify Community. However, if you still haven't heard back about your payouts, then we'd be happy to take a closer look at your account and assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support reqiuest.

If you have any other questions on this topic, then don't hesitate to let us know. 

[WristEnvy]

There's not really any point. Support can't give us any answers and no one else will help us. I've never known such bad customer service. Nearly four weeks with no money and we have no one to turn to for help.