payments to the bank account do not occur

[epicsalesvent]

I indicated that I want to receive payments daily to my bank account (I use Shopify payments and the bank account is linked), but for the second day I have not received anything to the account. What's the problem?

[RockTechnolabs]

Transaction intervals vary from country to country. Some countries transfer the payments at earliest while many countries take 2 to 3 days. 

In general, it takes around 24 to 72 hours for the payments to show up in bank accounts, after the customers send them.

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Best Regards,
Rock Technolabs

[Ollie]

Hey @epicsalesvent.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! When you view your Payouts by navigating to Settings > Payments > View Payouts. Do you see that the status of the payout displays paid or in transit, by any chance? 

Looking forward to your response. 

[epicsalesvent]

No 

[epicsalesvent]

oh, sorry. I see this. 

[Ollie]

Hey @epicsalesvent.
 
Thanks for the quick response and providing that screenshot.
 
From the screenshot mentioned, it looks like the current payout is scheduled to be sent to you on September 11, 2023. 
 
Let me know if you have any questions.

[epicsalesvent]

Oh, i see 11 sept, but why if i have choose payouts every day?

[Ollie · Accepted solution]

Hey @epicsalesvent.

Thanks for the quick response. 

That is a great question! This may be due to the payout received and set pending for a specific date before the changes to the payout schedule took place. Since I cannot authenticate you directly over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics of the payout. 
 
With that being said, if you would like us to take a further look into the payout and setup of the online store, you can get in touch with our live support by navigating to the Help Center.
 
Let me know if you have any questions.