Payout Account issue - No one emails or follows up.

[Adrienne_tcllc]

Apparently, I put in a wrong digit when I updated my payout account information 9 days ago. All of my payouts have failed. I’m on day five of sending chats through help center, to be told the same thing everyday. Every single time I am told that somebody will be reaching out to me as soon as possible. yet here we are on day five, I have no income and no way to replenish sold products. Shopify‘s lack of customer service is going to single-handedly destroy my business. All of this is under a ticket number 45104940. I’ve even started taking to social media to try and get somebody to respond and take my issue seriously.

[Emily]

Hi, @Adrienne_tcllc.

Thank you for reaching out! 

Our team is working diligently to review and respond to your ticket. However, it can take about 10 business days as our ticket queues are higher than normal. I can assure you, your ticket is with the right team and they will get back to your via email as soon as they are able to review your ticket. 

Please let me know if you have any further questions! 
 
Talk soon, 

[Adrienne_tcllc]

Out of all the conversations I have had with a support advisor, you’re the first one to actually mention a somewhat realistic turnaround time. every time I have contacted through support Chat, i’m always given lip service and then told as soon as possible, they’re working on it, it’s been escalated or whatever. Not one time has anybody set a realistic expectation of how long it’s gonna take for somebody to respond. And for the record it’s now been almost 8 days.

[Emily]

Hi, @Adrienne_tcllc.

Thank you for your reply! 

It is hard to give a time frame just due to our influx of tickets as well as the time it will take to get through them. However, 10 business days is a estimated time frame. Our team works diligently to get back to you as soon as they can. 

Please let me know if you have any further questions!

[hugo001]

Hello,

My payouts were on the 28th and 29th of august. All were in transit and then today went back to scheduled. All new payments just go straight to pending and stay there. I have contacted and opened tickets and still no help, and staff keep lying to me saying 48 hours max. My ticket number is 50371444. Thanks

[hugo001]

Hello, I had some payouts go to "In Transit" For 8 days and now back on scheduled. Staff are no help, keep saying my ticket is being eleviated to higher support. Just a bunch of lies I think. Did they ever send your payout? Got about 2k in payouts and need this money or my business will go bankrupt. All new sales just go to pending, please give me an update on your situation as shopify clearly does not care about their paying customers.