Payout Banking Information

New Member
2 0 0

Attempting to change our banking information and resolve our failed payouts, but it gives us an error message every time saying our old banking information isn't correct.


On our end, it is absolutely correct. Need this resolved to receive payouts and connect a new bank account.


Would love to talk to a human!

Reply 1 (1)
Shopify Staff
428 48 74

Hey @TeamHeroic.


Thanks for reaching out.


I am sorry to hear about this issue that you are experiencing. We should be able to clear this up and get the right bank account connected to your store! Since we cannot authenticate over our public forums to look further into the issue, it would be best to reach out to our support by logging into your store using our Contact Us page. This will allow us to securely verify you as the store owner before speaking with a Support Advisor about the error message that you are receiving.


Let me know if you have any additional questions or concerns.

Ollie | Social Care @ Shopify 
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