Payout hold

Payout hold

Rita_R44
Visitor
1 0 0

Hello! My store has been recently shut down as a result of it posing a “high risk” and they just told me that my payout will be on hold for 120 days the thing is I would get my payouts deposited on to my Shopify balance card and I just notice that I can’t log into Shopify balance since they deactivated my account. So How am I supposed to receive my payout? Will they deposit it to the card I would use to pay my monthly subscription?Or are these people just playing around with me and will simply just keep my money for themselves?!

Reply 1 (1)

Imogen
Shopify Staff
1880 211 336

Hi there, @Rita_R44. Thank you for taking the time to reach out to the Shopify Community Forums with your payout and balance situation. My name is Imogen. It's good to meet you.

 

We're unable to authenticate folks here in the forums, so I'm not privy to any specifics around your account or your payouts. With that being said, it sounds like you've been in communication with our Team regarding your store. If you have received any emails from our Team regarding your store, it's best that you direct any questions directly as a reply to the emails you've received around this situation. Those email threads have already authenticated you, and will get you back in touch with the folks best equipped to let you know what will be happening to your payouts once this 120 period ends.

Imogen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog