Payouts from Shopify Payments are on hold

[alihassan2006]

Payouts from Shopify Payments are on hold

Your account activity shows a recent increase in chargebacks or disputes. An email with more details was sent to the account owner.

please someaone tell me how i can resolve this 

i have alraddy fulfillied the products

[alihassan2006]

##- can u please tell me how u resolved this?##

[Sami202002]

They did the same thing to my account and didn't provide any explanation. I didn't receive any email from them. They're holding $5k of my money and it's almost black friday. Reached out to their chat support 5 times in the last two weeks and all they say is "We have escalated your case, our internal team will review it and get back to you". ABSOLUTELY USELESS. Did they at least send you the "email" as they claimed in the notice ?

[dioraessence]

Same issue here, no explanation. How much did they hold? How did you solve this?

[walidss]

Please when did they give you your money back 

[walidss]

Please when did they give you your money back 

[walidss]

When did you got your money back

[Skipper3212]

Did you get it resolved?

[starkshop]

They have been holding our 5-figure money for 10+ days. Support is useless. If you reach them out, they will just add a note to ticket saying that you reached out. Finance/Account Team are supposed to look into this issue but support agents do not reach them out directly. They just add a note to the ticket and nobody sees those notes. I contacted to support 8-10 times at different times and talked with different people. They lie saying that "Team is working on it", "They are investigating it","They are reviewing it". NO THEY ARE NOT. When I ask support agents how exactly they know someone is working on it, they don't have an answer. They assume it. They just want to close chat and continue with their lives... If your payouts are being held, take three deep breaths. Remind yourself that your business will survive this as well. Do meditation to find calm and peace. You will need it.