Payouts not working

[jess371]

My shopify payouts is just sitting on (keep track of all your payouts). it’s been like this for a couple days after the fact i’ve made sales. What do i do?

[PageFly-Theodor]

Hi @jess371 ,
This is Theodore from PageFly - Shopify Page Builder App.

our Shopify payouts are stuck in "keep track of all your payouts." Here's what to do:

Check the Usual:

• Payout Schedule: Review your schedule (Settings -> Payments -> Manage) to see when payouts typically occur (usually 2 days after reaching the threshold, excluding weekends/holidays).
• Payout Threshold: Ensure your sales have reached the minimum amount required for a payout (usually $20 USD).

If Still Stuck:

• Verify Payment Method: Double-check your bank account details or chosen payment method for accuracy and completion.
• Contact Shopify Support: If the delay persists beyond the usual timeframe and you've verified everything else, contact them for further investigation.

Best regards,
Theodore | PageFly